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Documentation Index

Fetch the complete documentation index at: https://docs.monobot.ai/llms.txt

Use this file to discover all available pages before exploring further.

The Voice Communication section covers how your AI agent connects to and interacts with voice communication systems. It enables handling inbound calls, integrating with telephony providers, and managing voice-based interactions through different protocols and infrastructures.

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What You Can Do

With telephony integrations, your system can:
  • receive incoming calls
  • route calls between agents or systems
  • connect to external telephony providers
  • handle voice-based customer interactions
  • integrate with SIP and traditional phone networks

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Key Concepts

Telephony is built on several core technologies and standards:
  • SIP (Session Initiation Protocol) — used for establishing and managing voice sessions
  • SIP Trunk — connects your system to telephony providers over the internet
  • PSTN (Public Switched Telephone Network) — traditional phone network
Each of these is explained in detail in the subpages.

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How It Works

A typical telephony flow:
  1. A call is received or initiated
  2. The system connects through a telephony provider
  3. Voice interaction is handled by the AI agent
  4. The call can be routed, transferred, or processed

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Use Cases

Telephony is commonly used for:
  • call center automation
  • voice assistants
  • inbound customer support
  • outbound notifications and campaigns
  • call routing and forwarding

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Best Practices

  • configure integrations before enabling call flows
  • validate phone numbers and routing rules
  • handle fallback scenarios (e.g., transfer to human)
  • monitor call quality and connection stability

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Notes

  • telephony behavior depends on your provider
  • SIP and PSTN may have different limitations
  • proper configuration is required for reliable operation